Welcome to the Terrace Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
If you have a pre-booked appointment at the practice, you will be asked a series of COVID related questions before entering the premises. Please be aware this will only take a couple of minutes and this is to ensure your safety and safety to others.
You may have heard some misinformation in the media recently about medical practices in Scotland. All practices continue to work differently at this time following guidelines from the Scottish Government, Health Board, and Health and Social Care Partnership on social distancing, limiting footfall, PPE and infection control. These measures are in place to protect patients, limit infection and most importantly to ensure that practices can remain open.
We wish to reassure our patients that we are open and always have been open, right through the pandemic performing significantly, in order to ensure we can continue to provide a safe level of care. This is on a background of major changes to the way General Practice is provided. These changes have not always been explained well to patients.
In the past, if you wanted to see a GP, you simply made an appointment. Now we ask that you contact us by telephone. You will be asked questions about what you require from the practice by our reception team. The receptionists will ask some standardised questions as instructed by the GP.They have been fully trained to make these enquiries so that you can be helped in the best way and are bound by confidentiality and data protection legislation. You may be redirected to another service or offered a telephone appointment.
"But why can't I just see a GP?"
Background To How General Practice Has Changed
The changes that have happened in general practice began long before COVID-19. Patients are living longer with more medical problems and many more medications. The complexity of general practice has vastly increased but the number of GPs has significantly declined. One solution has been to introduce specialist roles within the practice, such as Advance Nurse Practitioners, Practice Pharmacist and Physiotherapists. New services have been set up locally such as Minors Injuries, Community Pharmacy First Scheme for treatment of minor medical issues such as urine, throat, skin issues, Opticians to treat eye problems and the Podiatry Service for foot and ankle problems. The GPs role is to manage the most complex cases and support the whole practice team.
If patients continued to choose who they see, GPs would be fully booked and would be unable to deal with our most unwell patients. This simply isn't safe. The pandemic has increased the demand on our services significantly and we are dealing with many more patients each week that we did previously. This has happened for a number of reasons; patients delayed contacting us last year, lots more people are waiting longer on hospital care and need more GP input as well as the increased workload from COVID-19 related illness itself. The complexity of maintaining social distancing within the practice, as we are legally obliged to do by the Scottish Government, makes things more tricky. As well as all of these factors, we may have staff off work isolating or unwell with COVID-19.
Triage of Clinical Requests:
Our absolute priority is maintain a safe level of care. This requires us to prioritise the patients who need care of most urgently. To do this, we need information from you about your problem.
We understand that patients contact us by phone and that is absolutely fine. We ask that you consider alternative options to ensure you see the right person at the right time. These may include self-care, visiting the pharmacy to use the Pharmacy First Service, or a local a local optician for eye problems, or a dentist for mouth problems. Our trained reception staff will ask some questions when you call to ensure they can direct your call appropriately so please don't get frustrated if they suggest an alternative to seeing a GP. The sheer volume of patient contacts that we now get each day is several times higher than we could achieve if we spoke to or saw everyone. So although there are lots of things that we (and you) don't like about these systems, we have had to introduce them to ensure we are getting to care for those that need help most urgently.
COVID-19 Information For Patients
NHS Latest News
Check if you have coronavirus symptoms
Test, trace and isolate
Guidance for households with possible coronavirus infection
YOU SHOULD NOT ATTEND YOUR GP PRACTICE IN PERSON, BUT SHOULD TELEPHONE FOR ADVICE FROM HOME.
Stay at home and book a test if you have coronavirus symptoms:
- A high temperature
- A continuous cough
- Cold symptoms
We have an access ramp at the front door and we also have toilet facilities for the disabled. A portable induction loop is available in the practice. We endeavour to minimise any difficulty that may be encountered while using our service.
Practice Booklet 2021
(Site updated 06/05/2022)